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Frequently Asked Questions
How do I find my Online Payment ID?
Your Online Payment ID is an 11 digit number consisting of your case number and the last 4 digits of your
social security number. Do not use any dashes.
Example: Case # 11-77777 and Social Security No. 123-45-6789, The Online Payment ID is: 11777776789.
I have forgotten my password. How do I get a new one?
On the login page of the Online Payment Center, there is a link called Forgotten your Password? The new
page will ask you to input your User name and the system will send you a new password. Once you get that
new password and enter the site, you can go to settings and change your password to one of your choice.
Do I need to input my Checking/Savings account information each time I make a payment?
No. The Online Payment Center will store the five most recent accounts used and you will be able to choose
one from the Previously Used dropdown menu.
Will I receive a receipt upon making a payment?
Yes. You will receive an automated e-mail with your payment information listed in the body of the e-mail.
Can I make partial payments?
Yes. If you can't afford to make the full monthly payment owed at one time, you may make several smaller
payments throughout the month. However, please keep in mind that this does not affect the due date for
your payments. Even though you have the ability to make smaller payments throughout the month, the full
amount of your payment is still due on your payment due date.
What is the $2.00 Processing Fee?
The $2.00 Processing Fee covers the cost to our bank for providing this service to debtors. The Trustee does
not receive this money.
Why is my online payment account locked?
There are several reasons why your online payment account may become locked. The Trustee reserves the
right to lock your account and prevent a debtor from making payments online. The main reasons why the
Trustee would lock an account include: a Non-sufficient Funds payment (NSF), an online payment returned
for any other reason, or your case has been Converted or Dismissed. If your account has been locked and
you are still required to make payments, please send Cashier's Checks or Money Orders to the Trustee's office.
Do I have to use the Online Payment System every month?
No. You can continue to send us a Cashier’s Check or Money Order. However, once you have
registered for the Online Payment System, you have the option each month of using the Online Payment
System or sending Cashier’s Checks or Money Orders – whichever payment method is most convenient for you.
Do I need to remember and input my Online Payment ID every time I log in?
No. You will only need to input this ID number the first time you register, but it is a good idea to remember
this number in case you have issues in the future with the payment center. Once you have registered, you will
need to use the User ID and password you created in order to log in, so be sure to remember that information.
Can I have my password reset?
Yes. Once logged in, click on Settings to change your password.
What happens if my payment is returned as Non-Sufficient Funds (NSF)?
It is very important that before you start this payment process you verify your bank account has enough
funds to cover the transaction. If you submit a payment without having enough funds in your bank account
to cover the transaction, the result will most likely be a Non-Sufficient Funds transaction. If this occurs, your
bank account will be overdrawn and you may suffer consequences from your bank. In addition, if your payment
is returned for Non-Sufficient Funds, or any other reason, your account will be locked immediately and you
will not have the option of using the Online Payment System for the duration of your Bankruptcy Case. You will
then be required to make your monthly plan payment by using Cashier’s Checks or Money Orders.
THERE ARE NO EXCEPTIONS TO THIS RULE.
Can I schedule payments in advance?
Yes. You may log in and schedule a payment up to 14 days in advance. However, please use caution when
using this payment option so that your payment is not returned as NSF.
(refer to question above for details about NSF payments)
How soon will the payment be taken from my account and be posted to my bankruptcy case?
Payments made prior to 5:00 P.M. will be debited from your account the same day and will be posted the
next business day to your case. Please visit www.ndc.org in approximately 3 business days if you would like
to verify that the payment has been posted to your case.
Where do I find my Checking/Savings Routing and Account numbers?
The routing and accounts numbers are located on your checks. The routing number is always a 9 digit
number and to the left of your account number. DO NOT look for these numbers on a deposit slip as
the routing number may be different from your checking/savings routing number. If you are unable to find
your routing and account numbers, please contact your bank for help.
If my case has been dismissed or converted, can I use the Online Payment System to start
making payments again if instructed by my attorney?
No. Until your case has been reopened, please send Cashier's Checks or Money Orders to the Trustee's Office. If
your case is reopened, your Online Payment account will be unlocked. If the account remains locked even
after your case has been reopened, please contact us so we can unlock the account.
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